Policies
We stand behind orders packed in Atlantic City. Here is how we handle issues, replacements, and eligible returns.
Contact us within 7 days of delivery if something arrives damaged, incorrect, or spoiled in transit. Unopened, non-perishable pantry items and unused kitchen tools may be eligible for return within 14 days of delivery when packaging and seals are intact.
Fresh produce, dairy, eggs, meat, and other chilled or short-shelf-life items generally cannot be returned once accepted at your door. If quality is compromised on arrival, photograph the item and packaging and reach out the same day so we can review a replacement or refund.
We will replace missing or wrong items, or issue a refund for the affected lines, when the issue is reported promptly with your order number and clear photos. Carrier damage claims may require original packaging.
Email hello@sbgroceries.com or call (505) 673-9187 with your order number, the items involved, and a short description of the issue. Do not ship anything back until we confirm a return authorization and provide instructions. Unauthorized returns may not be refunded.
Approved refunds return to your original payment method within 5 to 10 business days after we receive and inspect the return (or after we approve a perishable quality claim). Exchanges depend on current stock; if an item is unavailable we will offer a refund or store credit.
Opened food, items past their use-by date due to delayed contact, personalized goods, and clearance items marked final sale are not eligible for return unless they arrived defective or were shipped in error.
Our team is available Mon-Sat 8am-8pm EST, Sun 9am-6pm EST. Reach us at (505) 673-9187 or hello@sbgroceries.com.
