Help Center
Frequently asked questions
Quick answers about ordering, shipping, freshness, and returns from SB GROCERIES LLC.
SB GROCERIES LLC ships nationwide from our location at 2329 Atlantic Avenue, Atlantic City, New Jersey 08401. Orders are packed in Atlantic City and handed to carrier partners for delivery across the United States.
Yes on qualifying orders. Standard shipping is free when your merchandise subtotal is $75 or more before tax. Orders below that amount include a flat standard shipping fee at checkout. Express shipping is available for an additional charge.
We typically process orders in 1 to 2 business days. After dispatch, most contiguous U.S. addresses receive standard delivery in 3 to 7 business days. Express options usually arrive in 1 to 3 business days. Remote areas and peak seasons can add time.
Perishable and chilled items are packed with insulation and cold packs when appropriate for the route. Dry pantry goods and kitchen tools ship in sturdy boxes with protective padding. Please refrigerate or freeze chilled items soon after delivery.
If your order has not yet shipped, contact us as soon as possible at (505) 673-9187 or hello@sbgroceries.com. Once an order is with the carrier, we cannot modify the contents, but we can help with tracking or a return if the item is eligible.
At checkout you can pay by card or choose cash on delivery where that option is shown. This demo store does not process real payments; production checkout would use your configured payment provider.
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund for damaged, spoiled, or incorrect items according to our returns policy.
Yes. Small kitchens, apartments, and businesses can order through the site. For larger or recurring needs, call (505) 673-9187 during Mon-Sat 8am-8pm EST, Sun 9am-6pm EST and our team can discuss availability.
When your order ships, we send a confirmation email with a tracking number and carrier link. You can also reach support with your order reference if you need help locating a shipment.
We are available Mon-Sat 8am-8pm EST, Sun 9am-6pm EST. Call (505) 673-9187 or email hello@sbgroceries.com. You can also use the contact form on our Contact page.
Still need help? Contact our team or review shipping and returns.